Professional Summary
Customer Success professional with over 10 years of experience building strong client relationships, optimizing onboarding processes, and driving long-term customer satisfaction. Proven track record in lifecycle management, issue resolution, and cross-functional collaboration. Passionate about helping customers succeed and ensuring retention through proactive support and solution-oriented communication.
Professional Experience
GoDaddy – Remote Jan 2021 – Present
Customer Success & Support Advisor
- Support small to large business clients with website & email setup, domain integration, and service troubleshooting.
- Handle a high volume of customer inquiries while maintaining quality and care.
- Identify recurring issues and provide proactive resources to reduce future support needs.
- Collaborate with internal teams to escalate technical issues and streamline resolution.
- Focus on delivering empathetic, solution-based service to improve customer experience and retention.
Quality Factory Autoparts – Chandler, AZ May 2019 – Dec 2020
Manager, E-Commerce Shipping
- Managed end-to-end fulfillment workflows for e-commerce platforms, ensuring accurate and timely processing of orders, shipping, and returns.
- Resolved customer issues related to product availability, shipments, and return processing with a focus on retention and satisfaction.
- Improved inventory tracking systems and post-sale support processes, resulting in fewer delays and higher customer satisfaction rates.
Zia Record Exchange – Tempe, AZ Jan 2015 – Feb 2017
Assistant Manager
- Oversaw day-to-day store operations, including customer service, merchandising, and inventory control.
- Led a team of floor staff, fostering a customer-first culture and mentoring employees on handling various customer concerns and product knowledge.
- Resolved complex issues and escalated customer concerns with diplomacy and efficiency to ensure satisfaction and repeat business.
- Coordinated with upper management to implement in-store initiatives that improved customer experience and employee performance.
Desert Builders Supply – Tempe, AZ April 2004 – Dec 2009
Training Manager | Inside Sales Support
- Trained new hires on customer support protocols, product knowledge, and effective communication strategies, resulting in a stronger and more efficient team.
- Maintained and grew long-term customer accounts by delivering consistent follow-up care and ensuring product satisfaction.
- Acted as the main point of contact for customer inquiries, providing timely solutions and nurturing trusted client relationships.
- Collaborated with the sales and operations teams to streamline processes and improve customer experience.